Privacy Policy

1. Who we are

This Privacy Policy explains how Well of Harmony Pty Ltd collects, uses, stores, and shares personal information through this website and related services.

If you have questions about this policy, you can contact us at [email protected].

2. The information we may collect

Depending on how you use this website, we may collect personal information such as:

• your name
• your email address
• your phone number
• information you include in an enquiry, contact form, booking request, or email
• booking, purchase, or payment-related details
• newsletter subscription details
• technical information such as IP address, browser type, device information, and website usage data

If you choose to provide health or wellbeing-related information through a form, enquiry, or booking process, we will only collect and use that information where reasonably necessary for responding to you, providing services, or as otherwise permitted by law.

3. How we collect your information

We may collect your information when you:

• fill in a contact form
• make a booking or purchase
• subscribe to our emails or download a resource
• contact us by email, phone, or through the website
• browse the website

We may also collect information through cookies, analytics tools, and similar technologies.

4. Why we collect and use your information

We may collect, hold, use, and disclose personal information to:

• respond to enquiries
• provide services, bookings, products, or resources you request
• send appointment, service, or administrative communications
• send marketing emails where you have subscribed or otherwise consented
• improve website performance, content, and user experience
• process payments through third-party payment providers
• comply with legal obligations and protect our legal rights

5. Cookies and website analytics

This website may use cookies and analytics tools to help us understand how people use the site and to improve performance and content.

Cookies may collect information such as browser type, pages visited, time on site, and referring pages.

You can usually manage cookies through your browser settings, although disabling cookies may affect how the website functions.

6. Marketing communications

If you subscribe to our newsletter or opt in to receive updates, we may send you emails about services, resources, offers, or updates.

You can unsubscribe at any time by clicking the unsubscribe link in an email.

7. Third-party services

We may use third-party providers to help operate the website and our business, including providers for:

• website hosting
• booking or scheduling
• email marketing
• payment processing
• analytics
• forms or automation

These providers may handle personal information on our behalf where needed to provide their services.

Payment information is processed by third-party payment providers rather than stored directly by us.

8. Disclosure of personal information

We may disclose personal information:

• to service providers who support our website or business operations
• where required or authorised by law
• where necessary to protect our rights, safety, property, or users
• as part of a business restructure, sale, or transfer, where permitted by law

We do not sell your personal information.

9. Overseas disclosure

Some third-party providers we use may store or process information outside Australia.

Where this occurs, we take reasonable steps to work with providers that handle information appropriately and in line with applicable privacy obligations.

10. Storage and security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

However, no online system or transmission method is completely secure, so we cannot guarantee absolute security.

11. Access and correction

You may request access to the personal information we hold about you and ask us to correct information that is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, contact us at [email protected].

12. Complaints

If you have a privacy concern or complaint, please contact us first so we can try to resolve it.

Email: [email protected]

If your concern is not resolved, you may be able to contact the Office of the Australian Information Commissioner.

13. Changes to this policy

We may update this Privacy Policy from time to time by publishing a revised version on this website.

The updated version will apply from the date it is published.

14. Contact